The Anatomy Of A Commercial Cleaning Company
This article attempts a comprehensive outline or description of a commercial cleaning company for the purposes of an academic discussion. A sincere attempt has been made to be comprehensive and at the same time to shy away from unnecessary detail so as to keep the readers interest and at the same time to provide the information he or she seeks.
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Definition of a Commercial Cleaning Company
A commercial or office cleaning company can be a broad term and usually refers to business, and at times groups of individuals, who earn their revenue by providing cleaning services on contract. Since we live on earth, dust and dirt both are natives of all countries. Hence, commercial cleaning companies exist in all corners of the world. In North America, the structure and arrangements of such companies are usually formal in nature. Cleaning companies and cleaning services are more heavily concentrated in the affluent commercial and residential centers of the city or region.
Types of Premises Serviced by a Commercial Cleaning Company
Almost every enterprise, private or public requires the services of a commercial cleaning company in some shape or form. While the larger enterprises, like say an airport, are almost completely serviced by a company, some of the smaller businesses tend to contract out a portion of duties only in the interest of cost savings.
A few of the business types that use commercial cleaning services are:
- High rise residential and office buildings
- Retails stores
- Bus stops and stations
As you can tell, the above list is by no means exhaustive. One simply has to walk down a busy street to be able to name 20 more.
Techniques & Equipment a Commercial Cleaning Company Uses
Fair to say, it depends on the job. Having said that, there are some typical tools that are part of a cleaner’s arsenal. Some of them are
- Rags for different areas, usually color coded
- Sprays for different surfaces like mirrors, countertops, and bright work
- Mop and bucket
- Brooms and dust pan
- Garbage bags
. . . to name a few.
To clean effectively, and not efficiently (there is a difference), a wide variety of chemicals, equipment and methods are used. Often times, cleaning is more brain than brawn…use of the right chemical or equipment can save minutes or even hours of wasted ego (usually disguised as effort).
Foot traffic is a very important parameter. It determines how often an area needs to be serviced. Two reasons…first the area will be more frequently needed or used. And, second, the more an area is used the more dirt it will accumulate. Sounds cyclical? That because it is although we don’t know which came first.
Daily, weekly, monthly or even yearly schedules determine the frequency. The type of area, say a kitchen versus a washroom, determines the materials and the amount of equipment per square foot in an area determines the depth of cleaning required for that particular area.
These materials, evidenced by the name of the category, are consumable and are on the client’s dime as the volume of their use depends on the number of staff in an office and on their frugality, of lack thereof.
The items are:
- Toilet paper
- Garbage Bags
- Paper towels
- Liquid Soap
. . . to name a few. Based on a client’s choices, this list can be a large one.
Types of Services Provided by a Commercial Cleaning Company
A cleaning company can provide may types of services, once again, based on the results desired. Some of the typical services are named below
- Office cleaning
- Plant and warehouse cleaning
- Floor care – strip and wax
- Carpet care/Carpet shampoo
- Duct cleaning
- Washroom cleaning
- Restaurant cleaning which often includes the kitchen
- Post construction and renovation cleaning
- Buses, Bus and train station cleaning
- Airport and Aircraft cleaning
Once again, it’s easy to understand the list has variety and is a long one.
Team members of an office cleaning company
A commercial cleaning company is organized as is a typical business or corporation. Sales, marketing, administration, accounting, and training, etc. are all part of a typical cleaning company.
The department or team that is most worthy of mention, the oil that actually greases the gears, is the cleaners. They are the lifeblood of the company. They are the real product and the real service of the company.
Great care should be taken to provide good training, onsite and off the site. The cleaners are the first and regular point of contact with your company’s client. They are your eyes and ears…a true extension of you.
Keeping in mind time and motion (that is wasted motion) care should be exercised when drawing up cleaning schedules. Equally important is the equipment that will be used. Outdated or old equipment tends to waste energy, time and materials and the results leave a lot to be desired. Using good and appropriate equipment is a very smart idea.
Safety– the cleaners are your biggest asset, protect them. Have WSIB coverage for them which, by the way, is the law. Also, a must is liability insurance to protect their work and the client. But the one thing that goes the longest way is safety training. Train them how to protect themselves with materials and methodologies to reduce the incidence of injury in the first place. Design safety procedures and have them go over these frequently.
There are some industry associations that can help to maintain standards as well as educate commercial cleaning company owners about the up to date industry practices and methodologies to help run a tight ship. Two of them are named below.
There are other related associations, membership of which can help a cleaning company in similar ways.
I trust you have enjoyed perusing through the material. Please add your comments below to let me know if I missed anything detail you would like to add…or any experience you had that you would like to share. I love to hear from my readers so that I can know if I am living up to their expectations.
Also, let me know if there are any other topics about cleaning you would like to know more about. Thank you.